Refund Policy

Social's subscriptions, plans, and billing are managed through CosmoOps Connect. This page explains how charges, plan changes, and cancellations work in practice.

Billing cycles

You're billed at the start of each billing cycle (monthly or annual, depending on your plan) for that cycle in advance. Your Plans page shows your current plan, price, and renewal date.

Changing plans

Moving between cadences (for example, monthly to annual) reanchors your billing cycle to the new one, and any unused time on your current cycle is credited toward the new cycle rather than refunded as cash. This keeps your billing date consistent going forward instead of leaving a partial-cycle balance outstanding.

Cancelling

You can cancel your subscription at any time from the Plans page. Cancelling stops future renewals; your workspace keeps access for the remainder of the billing cycle you've already paid for, and we don't issue a partial refund for the unused portion of that cycle.

Refund requests

We don't offer refunds for a billing cycle that has already started, except where required by law or where we've made a billing error on our end (for example, a duplicate charge). If you believe you've been charged incorrectly, contact us and we'll investigate.

Failed or disputed payments

If a payment fails, Connect will retry it and notify you; access can be suspended if payment isn't resolved within the grace period shown on your Plans page. Disputing a charge with your bank instead of contacting us first may result in your workspace being suspended while the dispute is investigated.

Contact us

Billing questions or refund requests: support@cosmoops.com.